1. Introduction
Welcome to Ava Hair. By accessing or purchasing from our website, you agree to these Terms and Conditions. Please read them carefully before using our services.
2. Products & Descriptions
Ava Hair sells premium quality wigs, hair extensions, and hair care products. We aim to provide accurate product descriptions, photos, and specifications. However, slight variations may occur due to lighting, texture differences, and factory production.
3. Orders & Payments
All orders placed on our website are subject to availability and acceptance. Once an order is confirmed, you will receive an email or message notification. Payments must be completed before products are shipped or delivered.
4. Shipping & Delivery
Delivery times may vary based on location and courier availability. We are not responsible for delays caused by shipping companies, customs, or incorrect delivery information provided by the customer.
5. Return & Refund Policy
Due to hygiene and health regulations, wigs, extensions, and hair products cannot be returned once opened, worn, or altered. Only unopened and unused items may be eligible for return within 3 days of delivery. Shipping fees are non-refundable.
6. Exchanges
Exchanges are only accepted for unused, unopened items in their original packaging. Custom wigs, colored units, and sale items are noteligible for exchange.
7. Product Care
Customers are responsible for proper maintenance of wigs and extensions. Damage caused by heat, chemical processing, incorrect installation, or negligence is not covered under any guarantee.
8. Intellectual Property
All website content, including images, logos, product designs, and texts, belong to Ava Hair and may not be copied, reproduced, or distributed without written permission.
9. Limitation of Liability
Ava Hair is not liable for allergic reactions, hair damage, installation issues, or misuse of products. Customers are advised to perform patch tests where necessary.
10. Privacy Policy
All personal information provided during purchase or account creation is protected and will not be sold or shared with third parties, except those involved in order processing.
11. Changes to Terms
Ava Hair reserves the right to update or change these Terms & Conditions at any time. Continued use of the website indicates acceptance of any changes.
12. Contact Us
For questions, complaints, or support, please contact our customer service team via email or WhatsApp on our official website.