Privacy Policy

1. Orders & Payments

• All custom wigs require a 70% non-refundable deposit to begin production.

• The remaining balance must be paid before delivery or pickup.

• Production starts only after deposit confirmation.

• Prices may change without prior notice due to raw hair market fluctuations.

Why? Because every custom wig is made specifically for you.

2. Custom Orders

• Custom wigs are made to your selected length, density, color, and closure/frontal size.

• Once production starts, changes cannot be made.

• Processing time will be clearly communicated before payment.

Custom means exclusive. Exclusive means no cancellation once production begins.

3. Refunds & Exchanges

• Due to hygiene and customization, we do not offer refunds on custom wigs.

• Ready-to-wear units may be exchanged within 24 hours if unworn and untouched.

• Lace cut, installation, or alterations void eligibility.

We stand by our quality but hair is an intimate product.

4. Client Responsibility

• Please confirm your measurements before ordering.

• Color results may vary slightly due to lighting and screen settings.

• Proper maintenance is required to preserve longevity.

We deliver premium quality maintenance protects your investment.

5. Installation & Aftercare

• Professional installation is recommended.

• We are not responsible for damage caused by third-party stylists.

• Heat damage, chemical misuse, or poor storage voids complaint claims.

Luxury hair needs luxury care.

6. Respect Policy

We operate with professionalism and mutual respect.

We do not tolerate:

• Payment manipulation

• Emotional pressure tactics

• Public defamation

• Harassment or disrespectful communication

We reserve the right to refuse service where necessary.

Luxury service requires luxury behavior from both sides.

7. Delivery & Collection

• Delivery timelines will be communicated clearly.

• Delays caused by courier services are outside our control.

• Clients must provide accurate shipping details.

8. Brand Integrity

Ava Hair is a premium brand.

We prioritize quality over speed.

We prioritize long-term trust over rushed transactions.

By using Ava Hair 01, you automatically agreed to Ava Hair Client Policy.